Refund Request

We apologize for any inconvenience experienced while using one of our Apps or pay boxes. Please follow the simple steps to submit a refund and we will investigate your claim.

  1. Document the six-digit pay box Meter ID/Zone# (located on the street sign or your receipt) and the time the transaction occurred.

  2. Print the “Refund Request Form” (English) or (Spanish). If you do not have Internet access, call our Helpdesk at (877)242-7901 and one of our agents can mail you the form.

  3. Complete the Refund Request Form. Incomplete forms cannot be processed. If you are requesting a refund for a credit card transaction used at the pay box, complete the Credit Card Information section. Do not write or submit an image of your complete credit card number.

Please note, you must submit a refund request within 30 days of the original transaction date. Please allow 21 days for review and processing. Refunds will not be processed over the phone.

Please do not fill out a refund form for ParkChicago® wallet balances.  If you wish to deactivate your ParkChicago® account, we will refund the remaining balance in your wallet to the credit card on file within 4 to 6 weeks, or sooner. Deactivating an account can only be done through the ParkChicago® web portal: –  Once in the web portal, Enter your 4-digit PIN > Click on the menu in the upper left-hand corner > Select Profile > Deactivate Account > Select Yes > Complete the Mailing Form > Confirm Deactivation.