Frequently Asked Questions

ParkChicago is an easy and convenient way to pay for metered and commercial loading zone parking in Chicago using a mobile phone or web browser.

  • Pay for parking using your phone.
  • No need to use the pay box.
  • No need to place a receipt on your dashboard.
  • Receive mobile alerts 10 minutes prior to your time expiring.
  • Extend your parking time remotely.

When parking time is purchased through ParkChicago, a 35-cent convenience fee applies to each single transaction of less than 2 hours. For each single transaction of 2 hours or more, the convenience fee is free. ParkChicago will inform you when a convenience fee applies to your transaction and you will be asked to confirm a transaction before you are charged.

ParkChicago is available at all metered street parking spaces and certain city-owned parking lots in Chicago. ParkChicago is also available at select commercial loading zones. Just look for the ParkChicago logo on street signs on the same side of the street on the block, or in the parking lot where you are parked.

Easy! All you need is a credit or debit card. Choose one of the below methods for getting started:

  • iPhone and Android users: Download the free ParkChicago app to your device.
  • Blackberry or Windows phones users: Sign up by visiting ParkChicago.com online or from your mobile browser.
  • Basic cell phone users: Sign up online at ParkChicago.com (the easiest and recommended way) or through an automated IVR touch-tone system. Go to ParkChicago.com for details.
  • Your wireless carrier’s message and data rates may apply.
The free ParkChicago app is available for download in the App Store and at Google Play.

There is no app for Blackberry or Windows phones, but users can access ParkChicago.com online or from a mobile web browser.

For an app-like experience on a Windows phone, you can take advantage of the Pin to Start feature in Internet Explorer. To do so:

  1. Open Internet Explorer on your Windows phone.
  2. Navigate to https://chicagoparking.ppprk.com/park and allow the page to fully load.
  3. Tap More, then tap Pin to Start.

Following the instructions above allows you to pin the ParkChicago mobile web page to your Start screen and use it like a dedicated Windows phone app. For additional instruction on the Pin to Start feature, please visit the Windows phone how-to page.

iOS users can download the ParkChicago app on their iPad, but a valid mobile phone number is still required to create an account and use the app. Android users cannot download the app on a tablet due to limitations within the Android platform.

One of the benefits of ParkChicago is the freedom to extend your parking session from a remote location, like a restaurant, office, or residence. If you’re using ParkChicago and your phone has service, your volume/vibration is on and the application settings are set to receive alerts, you will receive an alert when you have 10 minutes left on your parking session. You can monitor how much time is left on your session at any time by opening up the app. (For more information, see Why is it that sometimes I can extend parking and sometimes I can’t?)

Yes. If you choose, you can still pay by using a pay box and displaying the receipt on your dashboard. All previous payment options, such as credit cards and coins, remain valid at the pay boxes.

Each time you use ParkChicago, you will enter your license plate number that identifies your parking session. Enforcement personnel determine if you have paid by looking up your license plate number and payment status.

Deactivate your account at any time by visiting ParkChicago.com. Once you log in, select the Menu (upper left corner icon with three horizontal bars), click on Profile and then click the Deactivate Account button. Complete the short process to deactivate your account. The remaining parking funds in your account will be refunded to you, less any amounts used to pay your parking transactions, if any. Your refund will be made to the last credit, debit or branded prepaid card you used to fund your account. In the event that we cannot process the refund to the card, your refund will be in the form of a check. Please allow 4 to 6 weeks for the refund to arrive from the time we receive your request. There are no fees to deactivate an account. Be aware that once you deactivate your account, it can’t be reactivated. If you wish to use ParkChicago again, you will need to create a new account.

Regardless of whether you use ParkChicago or the meter boxes, hourly parking rates range from $6.50 (Loop), $4 (Central Business District) and $2 (outside the Loop and Central Business District) for street parking. Commercial loading zone rates are $14.00 per hour.

When parking time is purchased through ParkChicago, a convenience fee of 35 cents is charged for each and every transaction of less than 2 hours. For each single transaction of 2 hours or more, the convenience fee is free. ParkChicago will inform you when a convenience fee applies to your transaction and you will be asked to confirm a transaction before you are charged.

Additionally, metered parking at various city-owned parking lots is subject to city and county parking taxes. If you park at any of the city’s lots, a tax will be assessed in addition to the parking rate and convenience fee, if applicable.

Except as noted above, there are no other fees associated with ParkChicago, including deactivating an account.

Many U.S. cities are adopting mobile payment systems for metered parking, including San Francisco, Seattle, Washington D.C. and Atlanta. Typical convenience fees range from 35 to 45 cents.

When you sign up for ParkChicago, you pre-fund your account with at least $20 using a credit, debit or branded prepaid card that is linked to your account. Similar to the Illinois Tollway System’s IPASS service, each time you use ParkChicago to pay for parking, the cost of your parking session is deducted from your prepaid account. When your account balance reaches or drops below $10, you will be asked to authorize its replenishment, using your selected method of payment, with at least $20 or increments of $20 in the amount needed to cover your parking transaction and to maintain an above $10 balance on your account. See "Why am I being charged more than the replenish amount I choose?" in the "Accounts & Payments" Section of the FAQs for more information.

The convenience fee is waived when 2 hours or more of parking is purchased in a single transaction. Cumulative purchases of time that total more than 2 hours do not receive a free convenience fee. For example, a user making a purchase of 90 minutes of parking plus a 30-minute extension will incur two convenience fees because each transaction was less than 2 hours. TIP: Avoid paying a convenience fee by parking for 2 hours or more in a single transaction.

Yes. Within the $6.50 (Loop) and $4 (Central Business District) rate areas, a minimum purchase of 30 minutes is required. In the $2 rate areas (outside the Loop and Central Business District), a minimum purchase of 15 minutes is required. For all commercial loading zones, a minimum of 15 minutes is required.

ParkChicago is available at all metered street parking spaces and certain city-owned parking lots in Chicago. Just look for the ParkChicago logo on street signs on the same side of the street on the block, or in the parking lot where you are parked.

No. ParkChicago is only available at metered street parking spaces and certain city-owned parking lots within the City of Chicago.

The 6-digit zone number displayed on all ParkChicago-logo street signs identifies where you are parked. The zone number is listed on the parking sign on the block and same side of the street where your vehicle is located. The zone number on one side of the street is generally different from the other side. Entering the wrong zone number may result in a ticket.

Each block and even each side of the street may have different parking restrictions and hours of operation or length of stay. For example, one side of the street may have a morning rush hour restriction while the other side of the street may have an evening rush hour restriction.

Entering the wrong zone number could result in a citation. Your purchased time will be portable and good until expiration at most meters OF THE SAME TYPE OF SPACE AND WITH THE SAME OR LOWER HOURLY RATE (i.e., time purchased for a Commercial Loading Zone is portable only to another Commercial Loading Zone, and time purchased at other on-street meters is portable only to other on-street meters).  However, purchased time is NOT PORTABLE between on-street meters and off-street metered lots, OR BETWEEN COMMERCIAL LOADING ZONES AND OTHER TYPES OF ON-STREET METERED PARKING SPACES.  If you do move your vehicle to a space where portability is permitted, please be sure to abide by all zone signage regarding restrictions and rules, including all signage of which may be posted on the SAME SIDE OF THE STREET ON THE BLOCK your vehicle is parked on.

ParkChicago adds up to 2 minutes of complimentary time to each initial purchase in most instances. You are charged only for the time that you select and not for any extra time added by ParkChicago.

Yes. As a convenience, in many zones throughout the city, you can pay for parking 15 minutes prior to the start of hours of operation for that zone. You will not be charged for time purchased prior to the start of hours of operation. For example, if you arrive at a zone at 7:50 a.m. and the hours of operations start at 8:00 a.m., a purchase of 30 minutes of time would expire at 8:30 a.m.

No. Your phone number, thus your phone, is linked to ParkChicago for security and verification reasons. If you don’t have your mobile phone with you, make a payment at the pay box nearest to your vehicle and place a receipt on your dashboard as proof of payment. You can also access your ParkChicago account online for a parking transaction. It looks, feels and works just like the app.

Additionally, if you’re with someone who has a ParkChicago account, they can pay for your parking by simply adding your license plate number to their account. You can return the favor someday.

Sure. ParkChicago allows you to add as many license plate numbers as you like, and multiple users can add the same license plate number (say for a shared family car or company car).

For your convenience, this feature recently has been enhanced. ParkChicago now has a vehicle management feature which allows you to add, edit and delete vehicle license plates. You can also “nickname” your vehicle. Then it’s all stored for you to choose the vehicle you want the next time ParkChicago is used. Simply go to the menu bar and choose Vehicle Management to add a vehicle. Choosing an existing vehicle will allow you to assign or update a nickname for the vehicle, as well as delete a vehicle.

People with specialty or vanity license plates issued by any state may use ParkChicago. Simply enter the full license plate number, including any stacked letters from top to bottom, then left to right, then top to bottom as applicable, as it appears on the license plate.

Make sure to correctly enter every letter or number on the license plate in order to avoid a ticket.

There are two exceptions to this general guidance:

1. Individuals with “IL B Truck” license plates that denote “B TRUCK” stacked from top to bottom on the right-hand side of the plate: ONLY NEED TO ENTER THE LETTER “B” in addition to your main license plate numbers. DO NOT enter the letters “TRUCK”.

2. Individuals with “Ham Radio” license plates that denote “HAM RADIO” stacked from top to bottom on the left-hand side of the plate: DO NOT enter any stacked letters (do not enter “HAM RADIO”); only your main license plate numbers are necessary.

If you are unsure, please pay at the pay box, or call the Customer Service hotline at 877-242-7901 and select option 2. Or text “HELPME” to 312-300-7433.

You may be unable to extend parking if you are outside the zone’s hours of operation or due to a parking restriction (such as rush hour or residential permit restrictions) or if you moved your car to another location. When you purchase parking, you are not permitted to purchase more time than the allowed length of stay. Make sure you check for rates, parking restrictions on the pay box and permanent or temporary signage in order to avoid a ticket.

Like many apps or mobile services, ParkChicago requires a good cellular or Wi-Fi signal. The connectivity of your personal devices is not under our control, and if you experience failure in wireless service, you will be unable to extend your parking session remotely. In such circumstances, please pay for parking at the pay box nearest to your vehicle and place a receipt on your dashboard as proof of payment.

TIP: Waiting to extend your parking session until you receive the 10-minute notification alert has its benefits! For example, you purchase 1 hour of time at a zone with a 2-hour length of stay. After 30 minutes, you determine that you need another 2 hours and you try to extend. However, since you have 30 minutes remaining from your initial purchase and the length of stay is 2 hours, you can only purchase 1 hour and 30 minutes or less. If you wait for the 10-minute notification alert prior to your time expiring, you can purchase 2 hours of time that will be added to the original expiration time and, additionally, you will receive a free convenience fee.

No. At this time, the time period for the notification alert feature cannot be changed.

You cannot change a zone number once your parking session has started, so remember to review screens before confirming your sessions.

However, your purchased time will be portable and good until expiration at most meters OF THE SAME TYPE OF SPACE AND WITH THE SAME OR LOWER HOURLY RATE (i.e., time purchased for a Commercial Loading Zone is portable only to another Commercial Loading Zone, and time purchased at other on-street meters is portable only to other on-street meters).  Purchased time is NOT PORTABLE between on-street meters and off-street metered lots, OR BETWEEN COMMERCIAL LOADING ZONES AND OTHER TYPES OF ON-STREET METERED PARKING SPACES.  If you do move your vehicle to a space where portability is permitted, please be sure to abide by all zone signage regarding restrictions and rules, including all signage of which may be posted on the SAME SIDE OF THE STREET ON THE BLOCK your vehicle is parked on.

The ParkChicago app or mobile web session screen shows the start and end times of your parking session. Additionally, a countdown timer will show the remaining amount of time to your current parking session at any point in time.

Your purchased time will be portable and good until expiration at most meters OF THE SAME TYPE OF SPACE AND WITH THE SAME OR LOWER HOURLY RATE (i.e., time purchased for a Commercial Loading Zone is portable only to another Commercial Loading Zone, and time purchased at other on-street meters is portable only to other on-street meters).  However, purchased time is NOT PORTABLE between on-street meters and off-street metered lots, OR BETWEEN COMMERCIAL LOADING ZONES AND OTHER TYPES OF ON-STREET METERED PARKING SPACES.  If you do move your vehicle to a space where portability is permitted, please be sure to abide by all zone signage regarding restrictions and rules, including all signage of which may be posted on the SAME SIDE OF THE STREET ON THE BLOCK your vehicle is parked on.

For example, you can move your vehicle from a $4 zone to another $4 zone or $2 zone. If the rate at the new location is higher, you must create a new parking session or pay at the pay box. Make sure to check for rates, parking restrictions on the pay box and permanent or temporary signage in order to avoid a ticket.

The ParkChicago App is undergoing some updates, but there is no interruption in service.  Motorists can continue to use the app the same way as before.

The updated ParkChicago app now offers commercial vehicles the option to pay for parking in a commercial loading zone. These zones are designated only for commercial vehicles, like delivery trucks. The Chicago City Council passed an ordinance recently that requires commercial vehicles to pay for parking in these loading zones.

Those vehicles that are allowed to legally park in a commercial loading zone can pay for parking using the ParkChicago app. Drivers of commercial vehicles can enter the specific zone number listed on the red loading zone signs.

Only vehicles with commercial vehicle license plates are legally permitted to park in commercial loading zones. Regular passenger vehicles with non-commercial vehicle license plates will be ticketed.

Yes. Only commercially licensed vehicles are eligible to park in commercial loading zones.

Per the City of Chicago ordinance, enforcement will take place 24 hours a day.

No. Those drivers can use the paybox located on the same block and located on the same side of the street of the loading zone. Each paybox where commercial loading zone parking is available will offer the option for commercial vehicles. Drivers can pay at the paybox and display the receipt on their vehicle’s dashboard.

Yes. Just like with ParkChicago, your purchased time will be portable and good until expiration at most meters OF THE SAME TYPE OF SPACE AND WITH THE SAME OR LOWER HOURLY RATE (i.e., time purchased for a Commercial Loading Zone is portable only to another Commercial Loading Zone, and time purchased at other on-street meters is portable only to other on-street meters).  However, purchased time is NOT PORTABLE between on-street meters and off-street metered lots, OR BETWEEN COMMERCIAL LOADING ZONES AND OTHER TYPES OF ON-STREET METERED PARKING SPACES.  If you do move your vehicle to a space where portability is permitted, please be sure to abide by all zone signage regarding restrictions and rules, including all signage of which may be posted on the SAME SIDE OF THE STREET ON THE BLOCK your vehicle is parked on.

A pilot program will start in certain areas of the city beginning in March 2017. Red signs, like the one displayed on the ParkChicago app, will signify that the new procedures are in effect.

Deactivate your account at any time by visiting ParkChicago.com. Once you log in, select the Menu (upper left corner icon with three horizontal bars), click on Profile and then click the Deactivate Account button. Complete the short process to deactivate your account. The remaining parking funds in your account will be refunded to you, less any amounts used to pay your parking transactions, if any. Your refund will be made to the last credit, debit or branded prepaid card you used to fund your account. In the event that we cannot process the refund to the card, your refund will be in the form of a check. Please allow 4 to 6 weeks for the refund to arrive from the time we receive your request. There are no fees to deactivate an account. Be aware that once you deactivate your account, it can’t be reactivated. If you wish to use ParkChicago again, you will need to create a new account.

When you sign up for ParkChicago, you pre-fund your account with at least $20 using a credit, debit or branded prepaid card linked to your account. Similar to the Illinois Tollway System’s IPASS service, each time you use ParkChicago to pay for parking, the cost of your parking session is deducted from your prepaid account. When your account balance reaches or drops below $10, you will be asked to authorize its replenishment, using your selected method of payment, with at least $20 or increments of $20 in the amount needed to cover your parking transaction and to maintain an above $10 balance on your account. However, if your account is linked to a prepaid card and the available balance on the prepaid card is not sufficient to replenish your account, your transaction will be denied until you link a valid credit or debit card, or a branded prepaid card with a sufficient balance, to your account.

You can add funds to your ParkChicago account using a credit, debit or branded prepaid card. Visa, MasterCard, Discover and American Express are accepted forms of payment.

No. In order to use ParkChicago, you must set up an account first.

No. In order to use ParkChicago, you must link a credit, debit or branded prepaid card to your account.

When your account balance reaches or drops below $10, you will be asked to authorize its replenishment, with at least $20 or increments of $20 in the amount needed to cover your parking transaction and to maintain an above $10 balance on your account. If your account is linked to a prepaid card and the available balance on the prepaid card is not sufficient to replenish your account, your transaction will be denied until you link a valid credit or debit card, or a branded prepaid card with a sufficient balance, to your account.

If you park often, you may consider increasing the amount to replenish. Simply press the menu bar in the app, go to Account Balance and designate an amount next to Replenishment Amount. The next time a replenishment is necessary, the amount funded will be in the increment you designated.

Authorized replenishments will add funds to your account in the increment you designated during the signup process or at the Replenish Amount setting location under Account Balance. However, in situations when the replenishment amount you choose does not cover the cost of your parking transaction plus maintaining a balance above $10, the necessary amount will be charged in the increments chosen by you during the signup process or at the Replenish Amount setting location under Account Balance. For instance, the parking fee is $35 and you have $11 in your account. It would be necessary to replenish the account with $20 plus another $20 to cover the cost of parking and leave more than $10 in your account. The amount charged will not be two $20 charges, but one charge for $40.

Your ParkChicago transactions are saved and can be accessed two ways:

  1. To email a receipt of a parking session directly from the menu in the app, go to Parking and select My Parking History. The app keeps a history of your last 20 parking sessions. Choose a recent session and select Email Receipt at the bottom of that session. This will send a receipt to the email address associated with the ParkChicago account.
  2. To view the entire parking history of your account, you may log in to ParkChicago.com from a computer and run reports as necessary.

ParkChicago is committed to protecting your customer information. Your credit card number is encrypted and your information is handled as specified in our privacy policy available here.

We use your email address only to send you important information regarding your ParkChicago account.

Yes. If there has been no activity on your account for 2 years, we may close your account. Activity can include parking transactions, funding your account, and/or changing your profile information. If we close your account because of inactivity, any funds in your account will be refunded to you to the payment method we have on file at the time, less payments for pending transactions (if any). Please allow 4 to 6 weeks for your refund to be processed. If we cannot refund your funds to your payment method on file, you will need to contact us to provide an alternative method for us to mail your refund in the form of a check.

Each time you use ParkChicago, you will enter your license plate number, which identifies your parking session. Enforcement personnel will look up your license plate number to determine if you have paid. Do not place your phone in the windshield as proof of payment.

If you’re using the app and have a signal, your volume/vibration is on and the application settings are set to receive alerts, ParkChicago will send a notification alert to your mobile device when you have 10 minutes left on your parking session. At that point, you can extend your session from your phone, subject to restrictions (see Why is it that sometimes I can extend parking and sometimes I can’t?). However, we cannot be responsible for any failure to receive a notification alert or extend your parking session because of any failures in wireless service, malfunctions with your wireless carrier or malfunction with the personal device being used with ParkChicago.

Regardless of payment method, you can always contest a parking violation. Please note that the City of Chicago is solely responsible for adjudicating parking violations. Click here to learn more about how to contest a violation. If you receive a violation when you have parked using ParkChicago, you can access your parking history to show verification of payment.

Like many apps or mobile services, ParkChicago requires a good cellular or Wi-Fi signal. If you experience any issues with the app, check your phone’s coverage status and/or Wi-Fi signal first. The connectivity of your personal devices is not under our control, and we cannot be responsible for any failure to get a notification alert or inability to extend a parking session because of failures in wireless service, malfunction with your wireless carrier or malfunction with the personal device being used with ParkChicago.

Please check the phone settings to ensure that the volume/vibration is on and the application settings are set to receive alerts.

Also, please be aware that sessions originated from the app, whether on iPhone, iPad or an Android device, receive notifications on the app and on that specific device (and not via text message).

You can also access your ParkChicago account online for a parking transaction. It looks, feels and works just like the app.

If you continue to experience problems, let us know by visiting the Menu > Report a Problem on your app or on ParkChicago.com and then restart the app. We’ll look into as soon as possible. Please remember that if you’re unable to pay for parking through ParkChicago for any reason, you’re still required to pay for metered parking and should do so at the pay box nearest to your car and place a receipt on your dashboard as proof of payment.

You create your PIN when you sign up for an account. If you wish to reset your PIN, log into ParkChicago.com and click on the Reset PIN button on the Login page. You will be required to re-enter your payment card currently on file to verify your identity (we provide the last four digits to help you remember which card you used). After successfully verifying your payment card details, you will be taken to the Reset PIN page, at which point you can reset your PIN.

If you received a “Locked Parking” error message, be aware that we have manually suspended your account due to payment discrepancies. In such cases, please contact us at 877-242-7901 for more information.

If you are unable to add additional time to your parking stay, it is likely that:

  1. You have reached the maximum parking time allowed for that space. (see Why is it that sometimes I can extend and sometimes I can’t?)
  2. You do not have to pay as no payment is required (check posted signs for hours of operation).
  3. You have parked in a restricted space (check posted signs for special restrictions like parking during rush hour).
  4. Your account could not be replenished due to an issue with your payment card on file. See My account is running low; how do I add more funds?

ParkChicago allows 90 seconds to complete a transaction before the system times out. If a time out occurs, simply begin your transaction again.

Like many apps or mobile services, ParkChicago requires a good cellular or Wi-Fi signal. Check your phone’s coverage status and/or Wi-Fi signal. We cannot be responsible for any failure to receive a notification alert or extend parking because of failures in wireless service, malfunction with your wireless carrier or malfunction with the personal device being used with ParkChicago.

Also, go to Menu > Preferences and make sure that the “Remind me when my time is expiring (app notification)” option is selected. Check your phone’s Push Notification settings, volume/vibration settings and make sure that your phone has service. If you are experiencing any problems, let us know by visiting Menu > Report a Problem on your app or on ParkChicago.com. We’ll look into as soon as possible.

Return to the block where your vehicle is parked, pay at the pay box and place the receipt on your windshield as proof of payment.

Additionally, you can also access your ParkChicago account online for a parking transaction. It looks, feels and works just like the app.

No problem. Using the app or website, visit the Menu and access the options under Settings to change your Profile and/or Payment Details.

ParkChicago now has a vehicle management feature which allows you to add, edit and delete vehicles. You can also “nickname” your vehicle. Simply go to the menu bar, press Vehicle Management to add or edit a vehicle (including deleting the vehicle). Updating the vehicle allows you to assign or edit a nickname for the vehicle. It’s all stored for you to choose the vehicle you want the next time ParkChicago is used.

If you have a new phone number, you will need to register a new account for that phone number. Deactivate your current account online at ParkChicago.com and then sign up for a new account. The balance from your old account will be refunded back to you. Please allow 4 to 6 weeks for the refund to arrive from the time you receive your request. Your refund will be made to the last credit, debit or branded prepaid card you used to fund your account. In the event that we cannot process the refund to the card, your refund will be in the form of a check.

No. Each account is connected to a single phone number.

Contact the bank associated with your credit/debit card immediately if you believe you may be a victim of fraud. In addition, please call us immediately at 877-242-7901 and we can help you determine if the charges are legitimate.

No. Refunds for unused time are not available, but remember your purchased time is portable and good until expiration at most meters OF THE SAME TYPE OF SPACE AND WITH THE SAME OR LOWER HOURLY RATE (i.e., time purchased for a Commercial Loading Zone is portable only to another Commercial Loading Zone, and time purchased at other on-street meters is portable only to other on-street meters).  However, purchased time is NOT PORTABLE between on-street meters and off-street metered lots, OR BETWEEN COMMERCIAL LOADING ZONES AND OTHER TYPES OF ON-STREET METERED PARKING SPACES.  If you do move your vehicle to a space where portability is permitted, please be sure to abide by all zone signage regarding restrictions and rules, including all signage of which may be posted on the SAME SIDE OF THE STREET ON THE BLOCK your vehicle is parked on.

ParkChicago does not charge for text messages we send to you, but text messages are subject to standard message and data rates charged by your wireless service provider.

You can manage your text message preferences in the Preferences section on your online account.

You can stop text message notifications by visiting the Preferences section on your online account and disabling text messages. Additionally, you can text STOPTXT to 312-300-7433. Following a request to unsubscribe, you will receive a confirmation message from ParkChicago confirming that you have been inactivated in our system. Be aware, however, that if you choose not to receive text message alerts, we cannot remind you of when your parking expires.

If you purchase parking by calling 877-242-7901, you must agree to receive text messages regarding your parking transaction. This includes text messages to process your transaction, receipts for your transactions, and parking expiration reminders. If you don’t want to receive text messages you can use our conveniently located pay boxes to purchase parking.

If you purchase parking with ParkChicago.com either on a desktop or mobile web browser, you can manage your text message preferences for expiration alerts by visiting the Preferences section on your online account. If you choose not to receive text message expiration alerts, we cannot remind you of when your parking expires.

You do not need to sign up for text messages to use ParkChicago. However, you will need to receive your account verification code by text message when you sign up for ParkChicago app.

The number of text messages you receive will depend on the number of parking transactions that you enter into and the method you use to purchase parking. Depending on the method you use to purchase parking, you may get up to eight text messages in relation to your transaction.

Text messages are subject to your wireless carrier’s standard message and data rates. To stop text messages, visit the Preferences section on your online account and disable text messages or text STOPTXT to 312-300-7433. For help, call 877-242-7901 or text HELPME to 312-300-7433. Depending on the method you use to purchase parking you may get up to eight text messages in relation to your transaction. If you don’t want to receive texts please use our conveniently located pay boxes to purchase parking.

Using the app or website, go to Menu > Report a Problem and send us the details of your issue. If you need immediate assistance, call the ParkChicago 24/7 Customer Service hotline at 877-242-7901 and select option 2, or text HELPME to 312-300-7433.

This page was last updated on 03-23-2017.